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FAQ
1. Why was I redirected from the TecRetail website to 9 Dots?
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TecRetail Limited (“TecRetail”) has officially merged into 9 Dots Consulting (“9 Dots”). As part of this integration, all TecRetail services, solutions, and support are now fully operated under the 9 Dots brand. The 9 Dots website is the only official digital presence for TecRetail moving forward.
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If you previously worked with TecRetail, you can continue to count on the same teams, same leadership, and the same trusted expertise, now strengthened by the broader capabilities of 9 Dots.
2. What does the merger mean for existing TecRetail customers?
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All existing TecRetail customers will continue to be supported by the same teams, same leadership, and same Cegid expertise. Your projects, support arrangements, and contacts remain unchanged — now strengthened by 9 Dots’ wider capabilities and regional presence.
3. Will my current contract or service agreement be affected?
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No. All existing agreements remain valid. Your contract terms, service scope, and support structure stay the same. The only change is that services are now delivered under the 9 Dots brand.
4. Will my point of contact stay the same?
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Yes. You will continue working with the same consultants, support specialists, and account managers you already know. The merger does not change your relationship team.
5. What benefits does the merger bring?
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Clients now gain access to:
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broader digital and retail technology capabilities
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expanded regional coverage across Asia
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deeper innovation and solution offerings
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enhanced service quality backed by a larger team
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6. Is 9 Dots still supporting Cegid Y2 and Retail services?
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Yes. Our commitment to Cegid customers remains unchanged. 9 Dots continues to provide Cegid implementation, integration, and support services with the same specialists who have served TecRetail customers for years.
7. Why does the TecRetail brand no longer operate separately?
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TecRetail has been fully integrated into 9 Dots to create a stronger, unified service offering. Centralizing our teams and operations allows us to deliver a more seamless experience and a broader range of solutions to retail clients across Asia.
8. Where can I find official information about TecRetail going forward?
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All official information, updates, and support for TecRetail customers are now provided exclusively through the 9 Dots website and 9 Dots support channels.
9. I worked with TecRetail before. How do I get support now?
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Your support process remains exactly the same. You may continue to reach out to your existing support contacts, or visit the 9 Dots support page for assistance.
10. Is there any change in company ownership or leadership?
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No. The same leadership team that guided TecRetail continues to oversee the combined operations within 9 Dots.
11. Does this merger affect ongoing or future projects?
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Not at all. All active projects continue uninterrupted, with the same project teams and timelines. The merger enhances our capability to support future phases of your transformation journey.
12. Is there anything I need to do as a customer?
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No action is required from you. Everything — from contracts to contacts to support workflows — remains the same, now backed by the combined strengths of 9 Dots and TecRetail.
13. I noticed other websites using the name “TecRetail.” Are they affiliated with you?
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Only the TecRetail team that has merged into 9 Dots is officially recognized. If you are unsure whether a website or contact is affiliated with us, please contact 9 Dots directly and we will be happy to verify.
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