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9 Dots ENEA partners with Cegid to enhance retail transformation!! Cegid is a global leader in cloud business management solutions, supporting multiple sectors and channels. With over 80 successful projects implemented for more than 100 customers worldwide, 9 Dots Consulting stands as one of the Cegid's leading solution partners. Want to learn more about how we can help your business thrive? Feel free to reach out to us via email: enquiry.enea@9dots.com We look forward to connecting with you!

9 Dots ENEA partners with Cegid to connect your business worldw ide! 9 Dots Consulting is a global company with offices across Asia, including Singapore, Thailand, South Korea, China, Taiwan, India, Malaysia, Indonesia, Vietnam, Hong Kong, and Japan. This network helps us serve you better in these regions! We proudly partner with prestigious brands, including Fortune 500 luxury companies in sectors like Beauty & Skincare, Fashion & Accessories, Home & Lifestyle, Sport & Outdoor, and Jewellery & Watches. Our goal is to provide tailored solutions for your needs! Our commitment to localization means we offer services from Monday to Sunday, 09:00 to 23:00 local time, ensuring we are always available to support you . Recognizing that every business is unique, we provide customization solutions on the Cegid Retail Solution, including Promotion, CRM & Loyalty, Inventory Management, Live Store, Omnichannel capabilities, Reporting, Payment, and System Integration. We are here to help you find the right solutions for your business! Want to learn more? Reach out to us at enquiry.enea@9dots.com. We look forward to connecting with you!

Here we go!! 9 Dots Consulting ENEA recently hosted a curated leaders’ dinner, bringing together senior executives from leading brands for an evening focused on retail operations and omnichannel transformation. The gathering created a valuable space for open and meaningful exchanges among industry leaders. Discussions centered on evolving retail challenges, customer experience strategies, and how organisations are adapting to increasingly connected and data-driven environments. Participants shared perspectives and practical approaches to transformation, including the role of AI and analytics in enabling better decision-making, improving engagement, and identifying emerging trends shaping the retail landscape. This initiative reflects the ongoing commitment of 9 Dots Consulting ENEA to connect leaders and facilitate conversations that drive innovation and long-term industry impact. Beyond strengthening relationships across the ecosystem, the evening also opened opportunities for future collaboration and joint initiatives. Thank you to everyone who contributed to making this event a success. We look forward to continuing similar engagements that support growth, transformation, and stronger partnerships within the retail community.

The Rising Cost of Poor Customer Service Customer expectations are evolving faster than ever.Today ’s customers demand fast, personalized, and consistent service across every channel — web, mobile, chat, or social media. However, many organizations struggle to meet these expectations due to disconnected systems, limited visibility, and outdated service models. 64% of customers expect quicker responses to their changing needs.¹ 77% of customers believe self-service options still lack relevant responses and smooth handoffs.⁴ Poor customer service costs organizations an estimated USD 3.7 trillion annually.³ The stakes are high. Research shows that improving customer experience can unlock more than USD 1 billion in additional revenue.² Businesses that continue relying on legacy service systems risk inefficiency, higher costs, and dissatisfied customers. The question is: How can organizations deliver faster, smarter, and more personalized service experiences — at scale? The Solution: AI-Powered Customer Service Artificial Intelligence (AI) is redefining customer service by bringing together personalization , productivity , and operational efficiency .By leveraging Microsoft’s AI-powered solutions — including Dynamics 365 Customer Service , Dynamics 365 Contact Center , Dynamics 365 Field Service , and Microsoft Copilot for Service — organizations can transform how they connect with customers and empower their teams. 1. Personalize Every Customer Interaction Today, personalization is not optional — it’s expected. 75% of customers want consistent service experiences across every channel.² AI enables this by analyzing real-time customer data, sentiment, and engagement behavior across all platforms.Through predictive analytics, businesses can anticipate customer needs, offer relevant recommendations, and ensure that every interaction feels seamless and personal. By understanding each customer’s journey, AI allows organizations to build deeper relationships, increase satisfaction, and drive long-term loyalty. 2. Enhance Self-Service and Omnichannel Experiences Modern customers want flexibility and convenience. AI-powered self-service tools — such as intelligent chatbots and interactive voice response (IVR) systems — enable customers to get answers quickly while ensuring smooth transitions to human support when needed. With Microsoft Dynamics 365 and Copilot for Service , businesses can continuously improve their knowledge bases, identify new customer intents, and deliver consistent experiences across all communication channels — from mobile apps and web chat to email and social media. This empowers customers to find solutions on their own terms, while agents focus on high-value interactions that require empathy and expertise. 3. Empower Service Teams to Work Smarter AI doesn’t replace service teams — it enhances them.By automating repetitive tasks, summarizing customer cases, and providing intelligent recommendations, AI gives agents the insights they need to resolve issues faster and more accurately. Through integration with Microsoft Teams and Dynamics 365 , service teams can collaborate in real time, access context-rich data, and make informed decisions with confidence. Service managers benefit too — automation and analytics help them improve productivity, with studies showing up to 100 hours saved per year through AI-driven workflows.² The result: faster responses, better collaboration, and higher customer satisfaction. 4. Streamline Operations and Drive Efficiency Scaling service operations without compromising quality is a challenge for many organizations.AI-driven automation and insights help overcome this by optimizing workflows, predicting service demand, and unifying data across platforms. By connecting customer data with trusted knowledge sources, businesses gain a 360° view of their operations — improving accuracy, speed, and decision-making. Key operational benefits include: Up to 40% reduction in average handling time¹ USD 829,000 saved by retiring legacy systems² USD 2.1 million saved through reduced travel time and optimized scheduling¹ These outcomes translate to stronger performance, lower costs, and more consistent service delivery across every level of the organization. 5. Partnering for Success: 9 Dots Consulting and Microsoft While technology enables transformation, true success comes from the right expertise and implementation strategy. As a trusted Microsoft Partner , 9 Dots Consulting helps organizations harness the full power of AI-driven customer service through Microsoft Dynamics 365 and Copilot for Service . Our team ensures every solution is: Strategically aligned with your customer service goals Seamlessly integrated with existing systems Configured for scalability, security, and measurable impact With 9 Dots Consulting, you gain not just tools — but a partner who understands how to turn AI potential into real business outcomes. The Future of Customer Service Starts Now AI is not just improving customer service — it’s redefining it.With Microsoft’s AI-powered ecosystem and 9 Dots Consulting’s proven expertise , organizations can deliver personalized experiences, empower their teams, and achieve operational excellence at scale. Start transforming your customer service with AI today. Partner with 9 Dots Consulting and Microsoft to build the next generation of intelligent, connected, and customer-centric service operations. Sources The Human Paradox: From Customer Centricity to Life Centricity | Accenture, July 26, 2022 Improving CX Can Drive More Than One Billion Dollars in Revenue | Forrester Blog, January 2025 Bad Customer Service Could Cost More Than $3.7 Trillion | Qualtrics, 2024 Generative AI & Chatbots Market Study | Customer Contact Week, May 31, 2023 The Total Economic Impact™ of Microsoft on Customer Service | Forrester Consulting for Microsoft, March 2024

On July 29, 2025, 9 Dots Consulting held a grand launch ceremony in Chengdu, China, marking a significant milestone in the company’s strategic expansion across East and North East Asia (ENEA). This event not only celebrated the company’s achievements but also reaffirmed its commitment to providing world-class digital solutions for enterprises in the ENEA region—from Microsoft Dynamics 365, Cegid, and AI innovations to cloud transformation and industry-specific modernization. Looking Forward to Future Developments With the successful execution of this launch ceremony, 9 Dots Consulting is set to strengthen its business in Chengdu, offering enterprises top-tier digital solutions. The company aims to help clients navigate the ever-changing market landscape, enabling them to respond flexibly to challenges and achieve growth. Once again, congratulations to 9 Dots Consulting on the successful launch ceremony in Chengdu! We look forward to the company’s continued growth and outstanding performance in the Asia-Pacific region!

On 23 July 2025 , 9 Dots Consulting officially marked a bold new chapter in its regional journey with The Grand Kickoff , held at the Ritz-Carlton Hong Kong. The event celebrated the company’s strategic expansion across East and North East Asia (ENEA) – covering Hong Kong, China, Japan, Taiwan, and India – reinforcing its commitment to enabling digital transformation at scale across the region. Bringing together business leaders, technology professionals, and strategic partners, the event set the stage for a new era of cross-border collaboration, innovation, and enterprise growth. It also highlighted 9 Dots Consulting’s growing role as a trusted partner in delivering impactful, future-ready solutions tailored to the dynamic needs of the ENEA market. Empowering Hong Kong’s Digital Ambitions With Hong Kong serving as the launchpad, 9 Dots Consulting is poised to empower enterprises across ENEA with world-class digital solutions – from Microsoft Dynamics 365 , Cegid and AI innovation to cloud transformation and industry-specific modernization . The event was attended by senior leaders from 9 Dots Consulting, including Jonny Candra , Group CEO; Kenny Gan , Director of Sales and Product Innovation; and Leo Lo , Managing Director of 9 Dots Consulting ENEA, along with our valued Customer LVMH, L’Occitanne, Pacifica Group, Triumph , our trusted partner Cegid, Microsoft Hong Kong, Microsoft China and other key leadership representatives from the newly launched ENEA markets. Jonny Candra emphasized the company’s client-centric vision behind this regional expansion: “ At 9 Dots, we don’t expand for scale, we expand to serve. “Many of our key clients are large multinationals, with senior executives responsible for the Asia Pacific region. They’ve asked us to deliver the same level of quality and consistency beyond our current markets and that’s exactly what we’re doing.” Further reinforcing this commitment, Leo Lo, Managing Director of 9 Dots Consulting ENEA, shared: “As we expand across ENEA, our goal is to extend the value of Cegid by integrating it with a broader ecosystem of solutions-especially Microsoft Dynamics 365-to deliver more diversified, end-to-end capabilities for our clients. I want to sincerely thank our customers for their continued trust and support. It’s our commitment to serve them with the highest value, helping them grow, innovate, and lead in their industries.” Looking Ahead This multi-country expansion represents more than geographic growth – it signals 9 Dots Consulting’s deeper investment in building long-term value for its customers and partners in Asia. As we embark on this exciting journey, we are committed to shaping the future of enterprise innovation across the region – empowering enterprises to lead with agility, scale with confidence, and transform with purpose. Welcome to 9 Dots Consulting in Asia – where a new era of transformation begins.

With over 1 billion new logical apps expected to be built by 2028, organizations need more than traditional development. They need AI-first, low-code platforms that accelerate delivery, empower every developer, and reduce technical debt. At 9 Dots Consulting, we help businesses modernize legacy systems, automate manual processes, and unlock the full power of Microsoft Power Platform — all while ensuring security, governance, and operational excellence. Dive into our latest eBook: “Modernize at Scale with AI and Microsoft Power Platform”and discover how leading companies are cutting costs, saving time, and building smarter solutions — fast.

As we celebrate over 15 years of delivering excellence , 9 Dots Consulting reflects on how far we’ve come—and the exciting road ahead. Founded in 2010 in Singapore, our mission has always been clear: to help organizations harness the power of technology to transform operations, improve decision-making, and drive long-term success . From our roots in Southeast Asia, we’ve steadily expanded our global footprint—establishing a presence in key growth markets across the Asia Pacific and beyond , to better serve our clients where they operate and grow. Today, with a team of 200+ consultants and a proven track record across 100+ clients in 20+ countries , we’re proud to be a Microsoft Solutions Partner driving impact across industries including Manufacturing, Retail, Healthcare, Energy , and Logistics .  This year, we’re accelerating our momentum—entering high-growth markets like South Korea, Vietnam, Hong Kong, and China—as we expand our regional footprint and double down on our commitment to deliver innovation, agility, and measurable impact at scale. This year, we’ve taken a significant leap forward—deepening our commitment to high-growth markets across the region to support the increasing demand for localized, industry-focused digital solutions. These new chapters reflect our unwavering mission to help more businesses achieve agility, scalability, and innovation. Our vision remains the same: To be the trusted partner in driving business transformation through innovative technology, AI-powered solutions, and industry best practices. “This is an incredible milestone, and I’m thankful for the amazing and diverse team we have across eight countries. We’ve transformed and grown alongside our clients and partners. The next 15 years will be even more exciting and enriching as we continue to deliver the latest cutting-edge Microsoft solutions for our clients.” — Sim Chin Yap, Founder of 9 Dots Consulting We thank our partners, clients, and team members who have been part of this incredible journey. The best is yet to come.

In today’s fast-paced world, productivity isn’t just about working harder—it’s about working smarter. Discover how Microsoft 365 Copilot helps businesses like yours automate routine tasks, spark creativity, and make smarter decisions faster. 📘 Inside this free eBook: ✅ Real use cases of Copilot across departments ✅ Benefits for decision-makers and frontline workers ✅ Tips for getting started and maximizing value If you’re exploring ways to boost your team’s performance with AI-driven tools, this is your must-read guide. Download the eBook now and unlock new levels of efficiency.

On M ay 16, 2025 , 9 Dots Consulting held the official opening ceremony of its South Korea office in  Seoul , marking a key milestone in the company’s regional expansion. The event brought together senior leaders including  Jonny Candra , Managing Director;  Kent Park , C ountry Manager for So uth Korea;  Chai Wen , PMO Lead;  Vincent Im , Operations Lead; and other key team members.   During his remarks,  Kent Park  shared his enthusiasm for this new chapter, stating: “We’re excited to deepen our presence in Korea and bring cutting-edge AI and digital capabilities to support our clients’ growth. By understanding the unique needs of Korean businesses, we aim to become a trusted partner in their journey toward innovation and long-term success.” His message reflects the company’s strong belief in collaboration and long-term growth in the Korean market.   Jonny Candra , Managing Director of 9 Dots Consulting, also emphasized the company’s focus on innovation and future-ready solutions: “Opening our new office in Korea reflects our commitment to the market and our ambition to drive digital transformation through AI and innovation—helping clients overcome business challenges and empowering them through technology.” As part of its ongoing mission, 9 Dots Consulting maintains a strong focus on  AI-driven solutions  and  intelligent business applications  within the Microsoft ecosystem. Guided by the tagline,  “Driving Digital Transformation with AI & Innovation,”  the company is well-positioned to help organizations in South Korea embrace the future of work with agility and confidence. Contact us: 9 Dots Consulting South Korea Email: enquirykorea@9dots.com LinkedIn: 9 Dots Consulting South Korea Website:  http://9dotskorea.com/ 9 Dots Consulting Email: enquiry@9dots.com

At 9 Dots Consulting, we help SMBs harness the power of AI and Microsoft Dynamics 365 Sales to boost productivity, personalize customer interactions, and make smarter, data-driven decisions. Why it matters: ✅ Improve lead quality ✅ Automate sales tasks ✅ Enhance customer relationships As a Microsoft Solutions Partner, we ensure faster time to value and real business impact. Let’s connect and explore how AI can drive your growth!