Microsoft Dynamics 365, AI and Cegid Retail Solutions Across East & Northeast Asia
9 Dots Consulting ENEA (formerly TecRetail) implements and supports ERP, CRM, cloud, AI and retail solutions across East and Northeast Asia. Our local teams know each market's language, regulations and business culture.
PARTNER CREDENTIALS
Microsoft Managed Partner
Microsoft Tier-1 Cloud Solution Provider
Microsoft ECIF Green Partner
Cegid Platinum Partner
Hong Kong · Japan · Singapore · Korea · China · India · Thailand · Vietnam · Indonesia · Malaysia
Find the Right Solution for Your Business
Choose the applications and services that fit your operations.
ERP, CRM and commerce for finance, operations and customers.
Finance and Supply Chain Management →
Enterprise ERP for complex, multi-entity operations.
Cloud ERP for growing small and mid-sized organisations.
Unify sales, marketing, customer service and field service.
Bring stores and online shopping together in one experience.
Microsoft Cloud and AI
Cloud infrastructure, workplace tools and AI for your teams.
Power Platform
Build apps, automate work, analyse data and create agents.
Cegid Omnichannel Retail
Run stores, digital channels and inventory on one retail platform.
Jumpstart ERP: Business Central in 8 to 12 Weeks
Move from spreadsheets and manual processes to Microsoft Dynamics 365 Business Central. Jumpstart uses a pre-configured setup, reusable data templates and a fixed scope. Your team prepares data, learns the system and tests it before go-live. Choose the package built for what you need to run from day one: Finance, Trade or Assembly.
Jumpstart Finance ERP
Ideal for: Accounting firms, professional services and finance-led teams.
Included modules: General ledger, accounts payable, accounts receivable and fixed assets.
Included Microsoft Copilot agent: Payables Agent.
Included PRIME agent: Executive Insight Agent.
Complimentary: Microsoft 365 Copilot Business licence for one nominated user in Year 1.
Jumpstart Trade ERP
Ideal for: Trading companies, wholesale distributors and import or export businesses.
Included modules: Financial management, sales and purchase orders, inventory and order fulfilment.
Included Microsoft Copilot agents: Payables Agent and Sales Order Agent.
Included PRIME agent: Supplier Risk Agent.
Complimentary: Microsoft 365 Copilot Business licence for one nominated user in Year 1.
Jumpstart Assembly ERP
Ideal for: Electronic assembly and light manufacturing businesses.
Included modules: Financial management, inventory management, bills of materials and assembly orders.
Included Microsoft Copilot agents: Payables Agent and Sales Order Agent.
Included PRIME agent: Material Shortage Agent.
Complimentary: Microsoft 365 Copilot Business licence for one nominated user in Year 1.
PRIME AI Agents Built into the Systems You Already Run
CustomerHub · BidHub · ProcurementHub · OrderHub · InventoryHub · DeliveryHub · FactoryHub · InsightHub · FinanceHub · PeopleHub
PRIME is our portfolio of specialised AI agents that automate tasks across finance, procurement, inventory, sales and production. Choose one agent or a hub of related agents, each configured to your business rules and data on the systems you already run, including Microsoft Dynamics 365 and SAP Business One.
Live on Dynamics 365, SAP, Oracle and More
Dynamics 365
Microsoft Copilot agents (Built by Microsoft): They handle standard workflows such as supplier invoices and sales orders.
PRIME agents (Built by 9 Dots Consulting): They are proprietary and add workflows beyond Microsoft's standard agents.
Services for Every Stage of Your Technology Journey
Plan, implement, improve and manage your business systems with one regional consulting team.
Implementation and Migration →
Structured delivery from day one, backed by Microsoft Managed Partner status.
✓ Structured implementation
✓ Cloud migration
✓ Data transition and go-live support
Application Management Services →
Keep systems running well after go-live, with support that gets faster over time.
✓ Application support
✓ Performance optimisation
✓ Continuous improvement
Project Advisory and Recovery →
Independent, practical guidance, including bringing a stalled project back under control.
✓ Independent assessments
✓ Project recovery
✓ Technology roadmaps
One partner for Microsoft licensing, subscriptions and cloud, backed by Tier-1 CSP status.
✓ Microsoft licensing
✓ Subscription management
✓ Azure and cloud services
Custom Business Applications →
Extend your platform with the app, integration or automation it is missing.
✓ Web and mobile applications
✓ Microsoft Power Platform
✓ Integration and automation
Technology Built Around How Your Industry Operates
Our teams understand the workflows, controls and regional regulations that shape your operations.
Manufacturing and Distribution →
Connect production, procurement, inventory and finance on Dynamics 365. Customers include Hartalega and HOYA Electronics.
One view of finance and operations across many entities. OSM Thome runs 300+ legal entities on one global template.
Stores, online shopping and inventory on one platform with Dynamics 365 Commerce and Cegid Retail.
Healthcare and Life Sciences →
Finance, service and supply chain in one system. Customers include Canon Medical Systems Malaysia and KOWA Asia Pacific.
Strong governance, reporting and secure information management on Dynamics 365, with managed services after go-live.
Projects, people, billing and clients in one system. Jumpstart Finance ERP goes live in 8 weeks.
Customer Success Across Asia-Pacific
Organisations across the region work with us on implementations, regional rollouts and ongoing support.
CUSTOMER STORY
Malaysia · Glove & Medical Device Manufacturing
Dynamics 365 Finance and Supply Chain Management upgrade
CUSTOMER STORY
Singapore · Technology & IT Services
Business Central and Field Service implementation
One Regional Partner Across Multiple Countries
Ten East and Northeast Asia offices. One way of working.
Local Knowledge Languages and business practices
Regional Mobilisation People across markets
Consistent Delivery One regional approach
11
APAC Locations
250+
Team Members
300+
Projects Delivered
15+
Years of Experience
Frequently Asked Questions
What does 9 Dots Consulting do?
9 Dots Consulting ENEA (formerly TecRetail) is a Microsoft Dynamics 365 and Cegid Retail partner. We implement and support ERP, CRM, cloud, AI and retail solutions across East and Northeast Asia. Our services include implementation and migration, advisory and recovery, application management, Microsoft licensing and CSP services and custom business applications.
Which industries does 9 Dots Consulting serve?
We serve manufacturing and distribution, shipping and logistics, retail and consumer goods, healthcare and life sciences, financial services and professional services.
Where does 9 Dots Consulting operate?
We work across East and Northeast Asia: Hong Kong, Japan, Singapore, Korea, China, India, Thailand, Vietnam, Indonesia and Malaysia. Our local teams know each market's language, regulations and business culture.
Get Started with 9 Dots Consulting
Tell us about your project, an existing system or the options you are assessing. Use the contact form or email us. We respond within one business day.
Microsoft Dynamics 365 · Business Central · Finance and Supply Chain Management · Jumpstart ERP · PRIME AI Agents · Microsoft 365 Copilot · Power Platform · Microsoft Azure · Cegid Retail · Managed Services and Support · ERP Upgrade or Replacement
