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AsiaPac Technology (now part of Keppel): 9 Dots Consulting Delivers Dynamics 365 Business Central and Field Service

AsiaPac Technology, now part of Keppel, is a Singapore-based award-winning IT solutions provider. At the time of this implementation, AsiaPac Technology operated under the M1 Group, delivering cloud, endpoint, cybersecurity, infrastructure and enterprise IT services to government agencies, enterprises and SMEs.

KEY FACTS

Business Challenges

Disconnected systems across finance, inventory and service teams limited efficiency and visibility.

Manual tracking of service jobs and financial transactions created delays and inconsistencies.

Lack of centralised data made it challenging to scale and manage end-to-end operations.

9 Dots Consulting's Solution

Implemented Microsoft Dynamics 365 Business Central to streamline finance, purchasing and inventory management.

Deployed Dynamics 365 Field Service to automate service scheduling, technician tracking and on-site reporting.

Integrated operations across departments to improve real-time visibility and coordination.

Outcomes

Improved accuracy in billing, inventory and service delivery.

Enabled faster service response and better resource allocation.

Built a scalable ERP and field service platform to support business growth and operational excellence.

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