APPLICATION MANAGEMENT SERVICES AND SUPPORT
Keep Your Dynamics 365 Systems Performing
Our Application Management Services (AMS) gives you ongoing functional, technical and operational support for Microsoft Dynamics 365 after go-live. From user assistance and incident resolution to updates, enhancements and system optimisation, we keep your applications stable, secure and aligned with changing business needs. Microsoft Managed Partner and Tier-1 Cloud Solution Provider, supporting organisations across 11 Asia-Pacific locations.
Typical Dynamics 365 Support Requests
We resolve issues quickly and support your business as it evolves.
Typical Requests | Can we change a process or add a small enhancement without starting a major project?We need a new report or dashboard. We want to automate a manual process. |
Dynamics 365 Areas We Support
Our support services are designed to keep your Dynamics 365 environment stable, productive and continuously improving.
Business Process Support | Functional configuration | Application and Technical Support |
Security and user access
How Our Managed Services Work
We combine user assistance, specialist expertise, application oversight and continuous improvement to support Dynamics 365 after go-live. Microsoft advises focusing on three areas once a solution is live: monitoring service health, applying service updates and maintaining your environment. Our model covers all three.
L1 User SupportA reliable first point of contact for day-to-day questions, incidents and service requests, with triage and escalation. | L2 Functional SupportSpecialist resolution of issues involving Dynamics 365 configuration, finance, supply chain and other business processes. | L2 Technical SupportResolution of complex issues involving integrations, interfaces, customisations, batch processing, environments and performance. |
Application Monitoring and OptimisationProactive reviews of application health and performance to catch risks before they become operational issues. | Enhancements and Continuous ImprovementMinor enhancements, workflow changes, reports and process improvements as your requirements evolve. | Release and Update ManagementWe assess Microsoft updates, coordinate testing and manage releases to limit disruption to users and operations. |
SLA-Based Service ManagementDefined priorities, response targets and escalation procedures for consistent, accountable support. | Service Reporting and GovernanceRegular service reports, performance reviews and clear oversight of incidents, recurring issues and agreed improvement actions. |
Frequently Asked Questions
What is the difference between L1 and L2 support?L1 is the first point of contact for day-to-day questions, incidents and service requests. L2 handles deeper functional issues involving configuration, finance, supply chain and business processes, as well as technical issues involving integrations, customisations, batch processing and performance. | Do you manage Microsoft updates for us?Yes. We assess each update, coordinate testing and manage the release to reduce disruption. | Can you make small changes without a new project?Yes. We deliver minor enhancements, workflow changes and reports as part of continuous improvement. |
Can you make small changes without a new project?Yes. We deliver minor enhancements, workflow changes and reports as part of continuous improvement. | How do you measure service quality?Through defined priorities, response targets and escalation procedures, backed by regular service reports and performance reviews. | What if our Dynamics 365 project is not yet stable?Our Advisory and Recovery services can assess and stabilise the project before it moves into ongoing support. If you are planning a new deployment or upgrade, see Implementation and Migration. |
Discuss Your Dynamics 365 Support Needs
Whether you are managing day-to-day issues, strengthening internal capacity or planning ongoing improvements, tell us about your requirements. We will recommend an AMS arrangement that suits your organisation.